Refund Status: Common Questions
Eligible course purchases can be refunded within 30 days after the purchase. Below are answers to some of the most common questions we receive regarding refunds, and how long the process takes.
When will I receive a refund?
Refund requests are sent to your payment processor or financial institution as soon as we receive and process your request. It may take 5 to 10 business days or more for funds to be credited to your account, depending on your financial institution or location.
However, if you request a refund within 24 hours of purchasing a course, it may be treated as a cancellation of your purchase.
I requested a refund over 10 business days ago and still don’t see it in my bank account. Where is my return?
As noted above, it may take 5 to 10 business days for funds to be credited to your account after we process your refund request, depending on your financial institution or location. However, some refunds may not appear in your account for 30 days. If more than 10 business days have passed since the return was processed, please contact your bank directly to inquire about the status of the return. If the bank does not see a refund in their records, please contact our support team.
It’s been over 30 days since I requested a refund but I haven’t received it yet. What should I do now?
If more than 30 days have passed since you requested a return and you still haven’t received it, please contact our support team.
What is the difference between a refund and a purchase reversal?
If you paid with a credit or debit card, most refunds that are processed within 24 hours of the purchase are processed as reversals. What this means is that the original charge will be removed from your bank or credit card statement, usually within 5 business days. If it is a reversal, then you will not see the refunds credited back to your account, since they were never withdrawn.
Why was my refund request denied?
All eligible courses purchased on our site can be returned within 30 days, provided that the request complies with our return policy. Certain restrictions may apply and some purchases may only be eligible for a credit refund.
Need help?
Contact us at hello@craftex.com for questions related to refunds and returns.